At CARE LATEX INTERNATIONAL (NZ) LTD, we aim to ensure our customers are satisfied with their purchases. Below is our Returns Policy, including details on refunds, replacements, and warranty claims.
Hygiene Products (Condoms and Adult Toys):
Due to health and hygiene reasons:
Faulty Products:
If a product is faulty, please contact us at care.nz@carelatex.com with proof of purchase, a description of the issue, and photos (if applicable). We will arrange for a replacement as outlined below.
Eligibility:
Replacement or Refund:
Steps to Follow: